If some attendees experience payment issues during registration, Remotr helps you stay informed so you can follow up or take action as needed.

How to View Failed Payments

1. Go to your event page
2. Click "Manage your event"
3. Select the "Failed Pay" button

This will open a list of attendees whose payments were unsuccessful.

What You’ll See

• Name and email of the attendee
• Payment status marked as "Failed"

These attendees are not deleted from your event. Instead, they're marked with a failed status so you have full visibility.

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What Can You Do?

As the host, you can decide how to handle failed payments:

• Follow up manually with the attendee to resend a payment link
• Cancel their registration if needed
• Allow them to pay on-site if that fits your event setup

Things to Note

• Guests with failed payments do not receive confirmation emails
• They are included in the official guest list as an attendee with the status “failed” until the payment is successfully completed